Vanquis Bank Limited

Financial Ombudsman decision DRN-6229547 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Aug 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Data and privacy, Service failure

In the Ombudsman’s words

Vanquis committed data breaches by sending emails, statements and its final response to an incorrect, unverified email address.Data and privacy

Mr G complains that Vanquis Bank Limited “Vanquis” didn’t send his statement so he could settle his credit card account, and it committed data breaches and provided poor customer service in relation to this.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6229547.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.