TSB Bank plc

Financial Ombudsman decision DRN-6228769 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Payment delayed or failed

In the Ombudsman’s words

missed payment being recorded on his credit fileCredit file reporting

one of his direct debits subsequently failed meaning a payment he was meant to make to a credit card company ... was 14 days later than it should have beenPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6228769.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.