HSBC UK Bank Plc
Financial Ombudsman decision DRN-6228700 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Apr 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
X complains that HSBC UK Bank Plc (‘HSBC’) won’t refund the money he lost as the result of a scam.APP scam refund refused
HSBC should’ve provided a better level of customer service, and considering the impact on X, I’m satisfied that £100 compensation is fair.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6228700.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.