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American Express Services Europe Limited

Financial Ombudsman decision DRN-6225662 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Support for vulnerable customers

In the Ombudsman’s words

Mr C complains that American Express Services Europe Limited (“AESEL”) didn’t advise him that setting up a direct debit for the minimum payment would result in interest being charged on his credit card account.Interest and rates

Mr C has also shared with this service that he is dyslexic and doesn’t find financial or technical wording easy to interpret.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6225662.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.