Barclays Bank UK PLC

Financial Ombudsman decision DRN-6225272 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Jul 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Bereavement and power of attorney

In the Ombudsman’s words

Barclays’ offer is, therefore, essentially an offer of compensation for poor complaint handlingComplaint handling

The estate of Mrs W complains Barclays Bank UK PLC hasn’t treated it fairly.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6225272.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.