ZILCH TECHNOLOGY LIMITED

Financial Ombudsman decision DRN-6224816 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Apr 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Z incorrectly reported the account status to credit reference agencies. Such as showing it as ‘delinquent’ even though there is no persuasive evidence to show Mr G was missing repayments.Credit file reporting

I can understand why Mr G was caused a lot of stress and anxiety about what occurred here. I think this is compounded by the specific vulnerabilities he has disclosed in detail to this serviceSupport for vulnerable customers

Rules cited

FCA CONC (Consumer Credit sourcebook), FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6224816.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.