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Shop Direct Finance Company Limited
Financial Ombudsman decision DRN-6223726 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Tue May 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Support for vulnerable customers
In the Ombudsman’s words
Mr W complains that Shop Direct Finance Company Limited (“SDFC”) irresponsibly lent to him.Irresponsible lending
He says it shouldn’t ever have been approved because he’s vulnerable, which is something SDFC are aware of from his earlier relationship with them.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6223726.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.