Santander Consumer (UK) Plc

Financial Ombudsman decision DRN-6221610 Upheld

Upheldoutcome, as published by the Ombudsman

£5,416redress stated in the decision

Mon Apr 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

Mr P complains about the calculation by Santander Consumer (UK) plc, trading as Santander Consumer Finance, of the interest payable on a conditional sale agreementInterest and rates

Mr P’s complaint is that it hasn’t told him how the interest payment of £5,416.40 was calculated.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6221610.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.