HSBC UK Bank Plc
Financial Ombudsman decision DRN-6221394 Not upheld
Not upheldoutcome, as published by the Ombudsman
£390redress stated in the decision
Thu Apr 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Support for vulnerable customers
In the Ombudsman’s words
Miss K complains that HSBC UK Bank Plc irresponsibly lent to her.Irresponsible lending
She said she was vulnerable as she had housing instability, declining mental health, and cumulative financial pressure prior to her losing her job.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6221394.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.