MONZO BANK LIMITED
Financial Ombudsman decision DRN-6221111 Upheld
Upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Mon Aug 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Mr U has complained about the way Monzo Bank Limited “Monzo” dealt with his Flex and Loan accounts after he fell into financial difficulty.Treatment in financial difficulty
Mr U says he agreed to repayment arrangements for both accounts via a chat function used by Monzo so the defaults shouldn’t have been registered.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6221111.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.