Barclays Bank UK PLC

Financial Ombudsman decision DRN-6220747 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Apr 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mr B has complained that Barclays Bank UK PLC (“Barclays”) acted irresponsibly when it provided him with a personal loan in February 2025.Irresponsible lending

Mr B has also explained that he was the victim of a scam at the time and believes Barclays ought to have realised this and treated him as a vulnerable consumer.Support for vulnerable customers

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6220747.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.