Firms › Hampshire Trust Bank Plc ›
Hampshire Trust Bank Plc
Financial Ombudsman decision DRN-6218821 Not upheld
Not upheldoutcome, as published by the Ombudsman
£398redress stated in the decision
Thu Apr 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
HTB issued Mr M with a letter on 1 June 2023 confirming the investment, the interest rate payable and the interest to be paid over the term of the deposit. When the bond matured, the online system used by HTB showed an incorrect maturity value.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6218821.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.