Zopa Bank Limited
Financial Ombudsman decision DRN-6215561 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu Jul 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
I’m not persuaded that there’s enough evidence to show that the information about the loan agreement that’s on Miss T’s credit file isn’t and true and accurate.Credit file reporting
He said that Miss T was incorrectly told the date of the default in Zopa Bank’s final response letter, she was incorrectly informed that the direct debit would be collected and she didn’t receive a call back when she raised her complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6215561.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.