Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN-6214595 Upheld

Upheldoutcome, as published by the Ombudsman

£450redress stated in the decision

Thu Jul 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

Mr M told our service that he is dyslexic and that he’d made BOI aware of that from the outsetSupport for vulnerable customers

BOI accepted its service had been poor and it couldn’t say why the overdraft limit hadn’t been applied as expectedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6214595.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.