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American Express Services Europe Limited

Financial Ombudsman decision DRN-6214186 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

The crux of this complaint is whether Amex treated Mr M fairly during a period of financial difficulty, and whether they showed him appropriate forbearance.Treatment in financial difficulty

I’ve also considered what Mr M has said about the interest rises on the account.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6214186.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.