Lloyds Bank PLC

Financial Ombudsman decision DRN-6214016 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Ms W complains that Lloyds Bank PLC was irresponsible in its lending to herIrresponsible lending

Ms W said she contacted Lloyds Bank on several occasions to say she was struggling to make the payments and suffering with stress and anxietySupport for vulnerable customers

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6214016.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.