Barclays Bank UK PLC

Financial Ombudsman decision DRN-6210305 Not upheld

Not upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Wed May 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr A complains that Barclays Bank UK PLC (“Barclays”) won’t refund him money, which he believes he has lost to a scam.APP scam refund refused

Barclays did recognise that the service it had given Mr A, when looking into his complaint, could have been better. In recognition of this it paid Mr A £25 by way of compensation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6210305.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.