Zopa Bank Limited
Financial Ombudsman decision DRN-6210081 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jul 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Support for vulnerable customers
In the Ombudsman’s words
Mrs R has complained that Zopa Bank Limited (‘Zopa’) acted irresponsibly when it provided her with two separate personal loans in April 2024.Irresponsible lending
Mrs R has also said that Zopa failed to properly support her as a vulnerable consumer.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6210081.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.