TSB Bank plc

Financial Ombudsman decision DRN-6209761 Not upheld

Not upheldoutcome, as published by the Ombudsman

£4,500redress stated in the decision

Tue Apr 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mr J complains that TSB Bank plc lent irresponsibly when it approved his credit card application.Irresponsible lending

They also said Mr J suffers with a mental health condition that impacts his impulse control and ability to control spending.Support for vulnerable customers

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6209761.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.