HSBC UK Bank Plc
Financial Ombudsman decision DRN-6208726 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Jun 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Service failure
In the Ombudsman’s words
Mr K says HSBC was aware that he had a gambling addiction by 2020, however didn’t offer adequate support which contributed to his gambling losses.Support for vulnerable customers
Mr K complains HSBC UK Bank Plc didn’t do enough to support the management of his current account.Service failure
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6208726.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.