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THE ROYAL BANK OF SCOTLAND PUBLIC LIMITED COMPANY
Financial Ombudsman decision DRN-6208262 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jun 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Her credit file has been wrongly affected.Credit file reporting
It took too long for her complaint to be resolved.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6208262.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.