Capital One (Europe) plc

Financial Ombudsman decision DRN-6207146 Not upheld

Not upheldoutcome, as published by the Ombudsman

£95redress stated in the decision

Fri Sep 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

He says that despite making Capital One aware that he was experiencing financial difficulties, it has put him on a payment plan which requires him to pay £95.23 for 47 months which means he will pay around £1,600 interest.Treatment in financial difficulty

Mr S complains that Capital One (Europe) plc have placed him on a payment plan which requires him to pay a significant amount of interest on his balance.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6207146.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.