Motorlet Limited
Financial Ombudsman decision DRN-6206510 Upheld
Upheldoutcome, as published by the Ombudsman
£1,008redress stated in the decision
Wed Nov 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Motorlet provided him with an extension of time to consider the cancellation until 5 December 2023 and, if he’d been allowed to cancel the order without paying £5,000.00, he would have done soProduct mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6206510.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.