Telefonica UK Limited

Financial Ombudsman decision DRN-6205481 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Apr 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

any adverse information in relation to the loan agreement has been removed from Mr W’s credit fileCredit file reporting

Mr W raised a complaint, however it doesn’t appear O2 got to the heart of Mr W’s concernsComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6205481.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.