Vanquis Bank Limited

Financial Ombudsman decision DRN-6204545 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Fri Apr 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr K complains that Vanquis Bank Limited unfairly defaulted his credit card account.Credit file reporting

Following Mr K’s complaint, Vanquis replied to say that it couldn’t have done anything differently in the circumstances.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6204545.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.