Carfinance247 Limited

Financial Ombudsman decision DRN-6196912 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Tue Apr 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Carfinance247 upheld Mrs N’s complaint offering three options to resolve the situation and awarding £300 in distress and inconvenience.Complaint handling

administrative errors by Carfinance247Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6196912.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.