Lloyds Bank PLC

Financial Ombudsman decision DRN-6195579 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Tue Jul 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

He said it hadn’t considered his circumstances or offered appropriate forbearanceTreatment in financial difficulty

And it hadn’t handled his complaint appropriately.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6195579.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.