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Startline Motor Finance Limited
Financial Ombudsman decision DRN-6193832 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Credit file reporting
In the Ombudsman’s words
Mrs T complains that a hire purchase agreement with Startline Motor Finance Limited, under which a car was supplied to her, was unaffordable and that it provided the credit to her irresponsibly.Irresponsible lending
Startline Motor Finance should also ensure that any adverse information about the hire purchase agreement that it’s reported to the credit reference agencies is removed from Mrs T’s credit file.Credit file reporting
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6193832.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.