MotoNovo Finance Limited

Financial Ombudsman decision DRN-6192800 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

The estate of Mr C is complaining that MotoNovo Finance Limited mis-sold him a hire purchase agreement.Irresponsible lending

She added that Mr C was a vulnerable adult and she didn’t think he would have understood what he was signing forSupport for vulnerable customers

Rules cited

FCA CONC (Consumer Credit sourcebook), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6192800.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.