Santander UK Plc
Financial Ombudsman decision DRN-6191404 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Wed May 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Support for vulnerable customers
In the Ombudsman’s words
Mrs B complains that Santander UK Plc (“Santander”) acted irresponsibly when it provided her with an overdraft she couldn’t affordIrresponsible lending
I’ve also recommended that Santander pay additional compensation for failing to identify and support a vulnerable consumer.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6191404.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.