MONZO BANK LIMITED
Financial Ombudsman decision DRN-6190272 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Apr 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Support for vulnerable customers
In the Ombudsman’s words
Ms H complains Monzo Bank Ltd has recorded her personal details with Cifas – a fraud prevention database - and won’t remove them.Credit file reporting
Ms H initially told us she opened the account, and it was intended to be used as a holiday account. She’s told us that she gave control of the account to her then husband. She’s suggested that, because of the nature of their relationship at the time, though she wasn’t physically coerced, her decision making was impaired which led to her opening the account and giving control of it to her husband – when she otherwise wouldn’t have done.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6190272.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.