Revolut Limited

Financial Ombudsman decision DRN-6188113 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri Feb 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

they didn’t address the level of spending on the account or whether they should have closed it when Miss H got in touchComplaint handling

failed to identify that she was gambling compulsively and they didn’t provide appropriate supportSupport for vulnerable customers

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6188113.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.