Virgin Money plc
Financial Ombudsman decision DRN-6186326 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Mar 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
Mr L complains Clydesdale Bank Plc trading as Virgin Money hasn’t calculated the interest on his ISA correctly.Interest and rates
Virgin Money did, however, apologised and offered £50 in compensation for not picking up his complaint sooner.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6186326.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.