Nationwide Building Society

Financial Ombudsman decision DRN-6186212 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Fri Mar 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

8% per annum simple interestInterest and rates

it also made errors in the course of resolving the issue with his ISA causing significant distress and inconvenienceComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6186212.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.