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PayPal UK Ltd
Financial Ombudsman decision DRN-6185717 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Support for vulnerable customers
In the Ombudsman’s words
Mr H also says that PayPal irresponsibly lent to him as it allowed him to use ‘eCheques’ which Mr H says is a form of credit.Irresponsible lending
He says it had the opportunity to do so when he fell into arrears on his account in 2023. But no intervention was made – he feels had PayPal intervened or provided any safeguarding it may have helped him.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6185717.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.