NewDay Ltd

Financial Ombudsman decision DRN-6185518 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr W complains that an email sent to him by NewDay Ltd trading as Fluid Credit Card (“NewDay”) about the proposed default of his credit card account caused unnecessary stress.Treatment in financial difficulty

And he complains that NewDay’s financial assistance staff were not empowered to assist with his complaint, needing to refer his query to another department.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6185518.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.