Nationwide Building Society

Financial Ombudsman decision DRN-6184194 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

Mrs L is concerned that Nationwide processed the payments without intervening. She explains Nationwide was aware that she was a vulnerable customer suffering with a gambling addictionSupport for vulnerable customers

The Investigator concluded that Nationwide should pay £200 compensation to recognise the distress and inconvenience this specific call caused Mrs L.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6184194.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.