Revolut Limited

Financial Ombudsman decision DRN-6183059 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£3,782redress stated in the decision

Mon Apr 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Miss H complains that Revolut Ltd won’t refund money she lost when she was a victim of a scam.APP scam refund refused

Miss H has also raised the point that she has borderline personality disorder (BPD) which impacts her cognitive thinking skills and as such made her more susceptible to the scam and inability to identify the red flags.Support for vulnerable customers

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6183059.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.