LEASYS UK LTD

Financial Ombudsman decision DRN-6182965 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£503redress stated in the decision

Mon Mar 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

The complaint about communication and the inconvenience caused. The evidence suggests Mr C had to chase for updates and that LEASYS could reasonably have been more proactive, particularly in arranging the rental refund sooner once it was clear he had not been kept mobile. I considered that this caused avoidable distress and inconvenience.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6182965.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.