Barclays Bank UK PLC

Financial Ombudsman decision DRN-6182255 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Mar 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr R complains about the service he received from Barclays Bank UK PLC (“Barclays”) when he wished to arrange a time sensitive international paymentPayment delayed or failed

Barclays said when keying in the recipient details its auto checker had changed the swift code and populated the payment instructions with a different code resulting in the payment being made with an incorrect swift code and so apologised for this and agreed the service Mr R had received at times had been poorService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6182255.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.