U K Insurance Limited

Financial Ombudsman decision DRN-6182181 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon May 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr N complains about payments made towards a fixed-sum loan agreement.Payment delayed or failed

I’m mindful of the conflicting information Mr N was told during phone calls he had with UKIL when he asked for clarity around the payment and whether his policy was still active.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6182181.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.