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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY

Financial Ombudsman decision DRN-6181728 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

In 2021, Mr F was injured but they didn’t receive support from the bank. When they asked to change the loan to a lower rate of interest and pay off a lump sum they were told this wasn’t possible.Treatment in financial difficulty

They agreed to take the loan at a higher rate of interest because they were told this would be decreased when the balance was reduced to less than £25,000.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6181728.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.