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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY
Financial Ombudsman decision DRN-6180850 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
a third party was listed as an authorised signatory on P’s business account with NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY (“NatWest”) without their knowledge or authorityIdentity checks and access
Mrs R raised a complaint about this as she wanted to find out how this person had been added to P’s mandate without their knowledgeComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6180850.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.