Firms › Cynergy Bank Limited ›
Cynergy Bank Limited
Financial Ombudsman decision DRN-6175260 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Apr 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
Mr M complains that Cynergy Bank Plc didn’t tell him it might not increase the interest rate on his ISA, despite increases in the Bank of England’s rate.Interest and rates
During Mr M’s interactions with Cynergy on the matter, he also encountered several service issues – such as a delay in logging his complaint and incorrect information from Cynergy’s agents.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6175260.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.