Cynergy Bank Limited

Financial Ombudsman decision DRN-6175110 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Apr 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mr M complains about incorrect information Cynergy Bank Plc provided him with when he enquired about interest payment frequency on his individual Savings Account (ISA).Interest and rates

Firstly, some of the issues Mr M has raised in his complaint to our service are regarding complaint handling.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6175110.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.