Telefonica UK Limited

Financial Ombudsman decision DRN-6174763 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,100redress stated in the decision

Tue Apr 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

conflicting information about the impact a payment plan would have on Mr J’s credit fileCredit file reporting

O2 accepts it made a mistake when it cancelled Mr J’s device agreementService failure

Rules cited

FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6174763.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.