Revolut Limited

Financial Ombudsman decision DRN-6173831 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jun 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr H complains that Revolut Ltd hasn’t refunded the money he lost when he fell victim to a scam.APP scam refund refused

Ms H has said that Mr H was vulnerable at the time of the payments and that this should be taken into account by Revolut.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6173831.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.