NewDay Ltd

Financial Ombudsman decision DRN-6171041 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Feb 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Miss M complains that NewDay Ltd, trading as Aqua, acted irresponsibly when they gave her a credit card and then soon increased the amount she could borrow.Irresponsible lending

Identified that she was vulnerable, experiencing significant mental health issues which had a direct impact on her ability to manage her finances, make informed decisions, understand the implications of a credit agreement and assess long-term affordability.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6171041.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.