Vanquis Bank Limited

Financial Ombudsman decision DRN-6169659 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri Mar 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Miss J called Vanquis and explained that she was experiencing very difficult personal and financial circumstances which meant that she could no longer afford to repay her Vanquis credit card account.Treatment in financial difficulty

I feel that it was unfortunately the case that Miss J couldn’t have avoided the defaulting of her Vanquis account, given her circumstances.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6169659.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.