HSBC UK Bank Plc
Financial Ombudsman decision DRN-6163637 Upheld
Upheldoutcome, as published by the Ombudsman
£2,900redress stated in the decision
Sat Jan 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
HSBC initially told Mr V that the balance transfer hadn't been completed because A was part of the same banking group as HSBC. Instead, it should have told him he entered the wrong recipient and the payment had been sent to B.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6163637.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.